We're here to help. The most commonly reported issues are addressed below. Please direct all support requests to


Common Issues

Forgot username or password

Click here to go to the my.cndg home page and use the "Recover username/password" form. You will need to know and have access to the email address with which you created your account.

If you no longer have access to the email address that the account was created with, please contact us at

To recover the password for your Second Life avatar, you will need to use the retrieval page on the Second Life website.


Accessing virtual environment

It is important to remember that my.cndg is not the virtual environment itself. To access the environment, locate and open a shortcut called "Second Life Viewer" on your desktop or Start/Applications menu. Use your avatar name and Second Life password to log in using the viewer.


Problems with voice chat

If you are experiencing problems with voice chat, click the "Me" menu at the top-right of the viewer and click "Preferences". Click the "Sound and Media" tab and ensure that the Enabled checkbox next to the Voice volume slider is checked. Click "Input/Output Devices" and make sure the correct devices are selected. Green boxes will light up to indicate your microphone is working.

Check your system volume controls to ensure your headset, speakers or microphone are not muted or at a very low volume.

Make sure your headset, speakers or microphone are correctly connected to your computer.

If you experience further problems, email